Interview with Custom Home Builders Brisbane S.E.
We’re pleased to introduce our 2016 新2皇冠入口官方app下载 Franchisee of the Year Award winners, Kelly and Brent Vincent, 新2皇冠入口官方app下载, custom home builders Brisbane South East, Queensland.
We interviewed Kelly to find out what makes their business so successful and popular with their clients: Question. Kelly, the building industry is highly competitive and 新2皇冠入口官方app下载 stands out as a prestige brand. What was it that you think makes the difference with 新2皇冠入口官方app下载? Answer. Definitely the personalised service. The customers are able to deal directly with a local franchise builder receiving personal service but they gain the benefit in terms of design, flexibility, quality and value of dealing with a national brand. Question. As a specialist luxury home builder, experience counts. What stands out in your mind as to the most important thing you have learned about satisfying and exceeding your customers’ expectations? Answer. Once again it comes back to the personalised service. Communication is also key. When dealing with us, customers are always impressed that they get to deal directly with Brent and myself as the owners. So the person who sells and advises is the same person that builds your home. We have a philosophy that if it can be done we will find a way to make it work for the customer. Question.
You’ve built a commendable and enviable reputation in the Brisbane South East region as the 新2皇冠入口官方app下载 business. What is it about the 新2皇冠入口官方app下载 systems and resources that gives you an edge? Answer. Being able to provide the customer with well-known brand, top quality products from reputable suppliers. Having great relationships with our suppliers also allows us to keep on top of any new and innovative products that keep our homes up to date with the latest trends in the market. So our customers have access to the cutting edge of design, style, materials and techniques. Question. Is there a particular type of customer that you find your business suits more than any other? I mean, first home buyers, retirees, young families? Answer. We find that our affordable luxury homes really suit families. Again, this is the advantage of a combination of national buying power and systems, coupled with having your own personal local builders. Question.
新2皇冠入口官方app下载 are unique in so many ways. People want to build homes to turn their dream into reality using your expertise. With so many unique design combinations tailored to people’s dreams, how do you guide your customers through the experience to make it all fit together in a successful project? Answer. The first step is finding out what spaces the customer actually needs. We find that every family lives differently, so the key is getting to know our customers so we can see what works for them. As Custom Home Builders Brisbane SE, we are always on hand for our customers to assist with selections and make recommendations of things we have seen work really well and also not so well. Customers gain from experience of many years in the construction industry Question. What is the most important advice that you would give to someone considering building their luxury dream home? Answer. Communicate with you builder. Make sure that you have a connection with your builder and keep the lines of communication open throughout the project. Enjoy the experience. It is such an exciting time in your life and in the end, you want to be living in this house for many years to come with memories that are all good.